Engaging Stakeholders to Achieve Greater Efficiency

Synergies:

• Leverage stakeholders’ knowledge and skills by promoting the concept of “user-led innovation,” that is giving stakeholders the right and ability to innovate at the grassroots level in order to benefit from your stakeholders’ unique mix of skills and knowledge.

Tensions:

• Be mindful than promoting greater stakeholder engagement might require limiting top-bottom interventions in process development, at times taking a more circuitous route involving stakeholder-driven trial and error processes.